Terms of service

Last Updated: 23.2.26

Welcome to EcoCoreStar. These Terms of Service  govern your use of our website located at Ecostar.com and the purchase of products from us.

By accessing our Website or placing an order, you agree to be bound by these Terms. If you do not agree, you must not use the Website.

1. About Us

Business Name: EcoCoreStar
Website: Ecostar.com
Email: Ecostarzh@gmail.com
Business Address: Ecostarzh@gmail.com

2. Our Products

EcoCoreStar sells food storage containers and related products.

We aim to ensure all product descriptions, images, and prices are accurate. However:

  • Colours may vary slightly due to display settings

  • Measurements may have minor variations

  • Packaging may vary from images shown

We reserve the right to modify or discontinue Products at any time without notice.

3. Orders

When you place an order:

  • You confirm you are at least 18 years old

  • You confirm that all information provided is accurate

  • Your order represents an offer to purchase Products

A legally binding contract is formed only when we send you an order confirmation email.

We reserve the right to refuse or cancel any order at our discretion, including where there has been a pricing or description error.

4. Prices & Payment

  • All prices are listed in GBP unless otherwise stated

  • VAT will be clearly indicated

  • Payment must be made in full at checkout

We reserve the right to change prices at any time before an order is placed.

5. Delivery

  • Delivery times are estimates and are not guaranteed

  • We are not responsible for delays caused by events outside our control

  • Risk in the Products passes to you upon delivery

Shipping costs will be clearly displayed before you complete your purchase.

6. Returns & Refunds

If you are purchasing as a consumer in the UK, you have the right to cancel your order within 5 days of receiving your goods.

To exercise your right to cancel:

  • You must notify us within 5 days of delivery

  • Products must be unused and returned in original packaging

  • You are responsible for return shipping costs unless the item is faulty

Refunds will be processed within 5  days of receiving returned goods.

Nothing in these Terms affects your statutory rights.

7. Faulty or Damaged Products

If a Product is faulty, damaged, or not as described, you may be entitled to repair, replacement, or refund in accordance with UK consumer law.

Please contact us promptly with details and photographic evidence .

8. Product Use & Safety

Our food containers are designed for normal domestic food storage use only.

You are responsible for:

  • Following all care and usage instructions

  • Checking product specifications (e.g., microwave, freezer, dishwasher suitability)

We are not liable for damage resulting from misuse or failure to follow instructions.

9. Intellectual Property

All content on Ecostar.com, including text, branding, logos, graphics, and images, is the property of EcoCoreStar and may not be copied, reproduced, or distributed without our written permission.

10. Limitation of Liability

Nothing in these Terms excludes or limits liability for:

  • Death or personal injury caused by negligence

  • Fraud or fraudulent misrepresentation

  • Any liability that cannot legally be excluded

To the fullest extent permitted by law, we shall not be liable for indirect or consequential losses, including loss of profits or business.

11. Privacy

Your use of our Website is also governed by our Privacy Policy, available at [Insert Privacy Policy Link].

12. Changes to These Terms

We may update these Terms at any time. The updated version will be posted on this page with a revised “Last Updated” date.

Continued use of the Website after changes are posted constitutes acceptance of the updated Terms.

13. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.